The return policy below applies to retail customers only. To review our commercial return policy click here.
Gila Bijoux wants you to be completely satisfied with the jewelry that you receive from us, as we sell only the highest quality costume jewelry. Gila Bijoux understands that you may not be satisfied with your purchase for some reason. Please review our return policy for information on returning or exchanging your Gila Bijoux purchases.
You may return or exchange your jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. To return jewelry to Gila Bijoux, please follow the steps below.
1. For an exchange, indicate on the invoice what item you wish to exchange the returned jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry. Be sure to include the jewelry item name, number, and price. It is also very important to include your daytime phone number in the event that we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.
2. Please indicate the reason for your return on the invoice that was included with the shipment of your jewelry. Your feedback is very important to us!
3. All jewelry must be returned in its original packaging, along with a copy of the invoice.
4. Write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing required (See examples below). You may return or exchange any item except “Clearance" items, for any reason, within 30 days of your purchase. We do not require an RMA number for returns or exchanges.
5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR ADDRESS. We will only accept returns & exchanges that are sent to our address. We recommend using Delivery Confirmation to track the delivery status of your package. You must apply postage to the returned package.
6. Once your jewelry return is received, it will be processed with 10 business days. Gila Bijoux will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirmation.
7. If you chose our free shipping service, we will charge you for the shipping cost of the original order, plus a 15% re-stocking fee.
If you need to return jewelry to us, please address the package like this:
Gila Bijoux – EXCHANGE
P.O. Box 7281
Appleton, Wi 54912
Gila Bijoux - RETURN
P.O. Box 7281
Appleton, Wi 54912
8. It is the customers responsibility to pay for all applicable customs fees. This includes all returned or exchanged items as well.
Please call us at 920-626-6220 or email us at info@gilabijoux.us with any questions or concerns that you might have.
We always enjoy hearing from you!
Visit us often at www.gilabijoux.us as we continue to add new items regularly.
We appreciate your business!
