The return policy below applies to commercial customers only. To review our retail return policy click here.

All returns are subject to approval by Gila Bijoux. We are not responsible for damaged merchandise due to wear and tear. Gila Bijoux only accepts returns if the merchandise has manufacturing defects or if they were erroneously sent to a customer.

All returns must be made within 30 days of the receipt of the merchandise and must include a copy of the invoice.


No merchandise may be returned without obtaining a Return Authorization Number (RA#). You must obtain an RA # within 5 days of receipt of merchandise. To obtain an RA#, please call 920-626-6220 or email us at return@gilabijoux.us


All return packages must have the RA# clearly marked on the shipping label.

Authorized returns are accepted for store credits or exchange only. There will be ABSOLUTELY NO CASH REFUNDS.

*All customers are responsible for return shipping costs. Non-US customers are also responsible for any fees or duties that may apply.